Responsible Gaming:
Play Smart, Stay Safe

bge99 was built specifically for the Bangladesh market, and with that comes a genuine responsibility to the players who trust our platform every day. Responsible gaming is not a legal checkbox for bge99 — it is a core part of how we operate. We believe that sustainable, enjoyable gambling requires informed players who understand the risks, have access to practical tools, and know where to seek help when they need it.

Our platform offers cricket betting, live casino games, slots from providers such as Pragmatic Play, Evolution Gaming, and Spribe, along with fast BDT payouts via bKash and Nagad. We want every one of our players — whether they are in Dhaka, Chittagong, Sylhet, Khulna, or anywhere else in Bangladesh — to experience gaming as entertainment, not as a source of financial stress or personal harm.

bge99 is committed to the following responsible gaming principles:

• Gaming must remain voluntary, affordable, and within limits the player has chosen for themselves.
• Players must always be fully informed about the odds, rules, and risks associated with every game.
• No player aged under 18 will be permitted to register, deposit, or wager on bge99 under any circumstances.
• Players who display signs of problem gambling will be offered immediate access to support tools and external resources.
• bge99 staff who interact with players receive training to identify vulnerable players and escalate concerns appropriately.

During the registration and KYC verification process, every bge99 player is required to confirm their date of birth and submit a valid government-issued identity document — such as a National ID card, passport, or driving licence — for age verification. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended immediately and any deposited funds returned.

If you are a parent or guardian and are concerned that a minor in your household may be accessing bge99 or other online gambling platforms, we strongly recommend taking the following steps:

• Install parental control or content-filtering software on shared devices to block access to gambling websites.
• Never store your bge99 login credentials where children can find them — use a password manager with biometric authentication.
• Talk openly with young people about the risks associated with gambling and explain that it is a strictly adult activity.
• Keep payment methods (bKash wallets, bank apps, credit cards) secured with PINs or biometric locks that children cannot access.

If you believe a minor has accessed a bge99 account, contact our support team immediately via 24/7 live chat. We will investigate and take all necessary action without delay.

One of the most effective ways to keep your gambling within a comfortable budget is to set firm deposit limits before you start playing. bge99 makes this straightforward. From within your account settings, you can define a maximum deposit amount for any of the following periods:

• Daily limit: The maximum total you can deposit across a single calendar day (midnight to midnight BST).
• Weekly limit: The maximum total you can deposit across a rolling seven-day window.
• Monthly limit: The maximum total you can deposit across a calendar month.

Once a limit is set, it takes effect immediately. You can always decrease a limit at any time and the new lower limit is applied straight away. If you wish to increase a limit, a mandatory 7-day cooling-off period applies before the higher limit becomes active. This delay exists specifically to prevent impulsive decisions made in the heat of a gaming session from overriding the considered, calmer judgment you applied when you first set the limit.

In addition to deposit limits, bge99 also offers:

• Loss limits: A cap on the maximum net loss you are prepared to accept within a given time period. Once the limit is reached, bge99 will prevent further wagering until the period resets.
• Wager limits: A ceiling on the total amount staked across all games within a defined time window, independent of wins or losses.
• Session spending limits: A per-session cap that ends your active game session once a specified BDT amount has been wagered.

bge99 provides two distinct account suspension mechanisms — a short-term Time-Out and a long-term Self-Exclusion — to suit different needs and circumstances.

Time-Out

A time-out is designed for players who want a brief, structured break from gambling without permanently closing their account. Available durations are 24 hours, 48 hours, 7 days, and 30 days. During a time-out:

• Your account is immediately locked to all wagering and deposits.
• All promotional and bonus communications are paused.
• Your account balance is preserved and will be available to you when the time-out period expires.
• You may still contact support to withdraw any available balance during the time-out period.

Self-Exclusion

Self-exclusion is a formal, longer-term commitment for players who recognise that gambling has become or is at risk of becoming a problem. Available self-exclusion periods at bge99 are 6 months, 1 year, 2 years, and 5 years. A permanent self-exclusion option is also available on request via live chat.

During self-exclusion, bge99 will:

• Immediately suspend your account and block all login attempts.
• Remove you permanently from all marketing lists for the full duration of the exclusion.
• Decline any attempt to re-register using the same identity details.
• Process the withdrawal of any remaining balance within 5 business days via your registered bKash, Nagad, or bank account.

Self-exclusion cannot be reversed before the chosen period has fully elapsed. This is intentional. The cooling-off period allows you the time and space to address any underlying concerns without the temptation of premature re-engagement.

How to Activate Time-Out or Self-Exclusion

• Log in to your bge99 account and navigate to Account Settings.
• Select Responsible Gaming from the settings menu.
• Choose Time-Out or Self-Exclusion and select your preferred duration.
• Confirm your choice. The restriction is applied instantly — no waiting period for activation.
• Alternatively, contact our 24/7 live chat support team and request activation directly. A support agent will process your request in real time.